Cancellation and Refund Policy

We want you to be completely satisfied with your purchase. Please read our cancellation and refund terms below.

Order Cancellation

• Orders can be cancelled within 12 hours of placing them or before dispatch.
• To cancel, email us at support@equipmentswallah.com with your order ID.

Refund Policy

• Refunds are processed if the product is defective, damaged, or not as described.
• To be eligible, raise a return request within 3 days of delivery.
• Refunds will be issued to the original payment method within 7–10 business days after inspection.

Non-Refundable Items

• Products damaged due to misuse, tampering, or neglect
• Customised or special-order items

Exchanges

If you receive a defective or wrong item, we will replace it at no additional cost.